Healthcare Training and Consultancy

for Primary Care

and the

Community and Voluntary Sectors

Healthcare Training and Consultancy

for Primary Care

and the

Community and Voluntary Sectors

Healthcare Training and Consultancy

for Primary Care

and the

Community and Voluntary Sectors

Welcome to DNA Insight

DNA Insight is a specialist Healthcare Training consultancy dedicated to supporting Primary Care and the Community & Voluntary Sector throughout the UK in the successful implementation of NHS England’s General Practice Forward View and the NHS Long Term Plan.

We specialise in providing training and long term support to CCGs, Primary Care Networks, Health Boards and Practices in introducing the High Impact Actions of Social Prescribing,  Health Coaching, Active Signposting & Care Navigation, Correspondence Management & Workflow Optimisation and Quality Improvement and Leadership.

With the recent introduction of Primary Care Networks and the focus on Personalised Care we are increasingly supporting CCGs, Primary Care Networks, Councils, and Community & Voluntary organisations in training Social Prescribers, Link Workers, Health Coaches and Care Coordinators to become members of Social Prescribing teams.

In response to the unique challenges posed by the Corona Virus, all our training can now be delivered online via the Zoom video conferencing platform. 

SocialPrescriberPlus™

Training Programme for Social Prescribers, Link Workers, Health Coaches & Care Coordinators


Social Prescribers or Link Workers work with vulnerable patients or those with chronic conditions on a case management basis. They take a holistic approach to the patient’s health and wellbeing, helping those referred to them by the GP or by MDTs to take greater control over their health and wellbeing so they can live a healthy and fulfilled life.

  Our SocialPrescribingPlus™ Programme is a one and a half day course designed for the needs of all Social Prescribers, Link Workers, Health Coaches and Care Coordinators, whether currently working in Primary Care Networks or GP Practices, or considering upskilling to apply for a role as part of a Social Prescribing team in the NHS or CVS.

ReceptionPlus™

Active Signposting & Care Navigation Programme

Our Reception Plus™ Active Signposting program is the UK’s only RCGP Accredited Active Signposting program. It  empowers Reception staff with the techniques and tools needed to move from appointment booker to actively helping patients find the most appropriate healthcare professional for their needs.

The non-medical telephone triage techniques are introduced and taught through the medium of half-day, engaging workshops with Reception staff, who become Care Navigators.

The Programme can deliver up to 26% reduction in unnecessary GP consultations, greater job satisfaction for Reception staff and happier patients who find it easier and faster to get the help they require.

CorrespondencePlus™

Correspondence Management & Workflow Optimisation

The effective management of Clinical Correspondence and Productive Workflows is one of the Ten High Impact Actions transforming General Practice as part of NHS England’s GP Forward View strategy. It is also often known as Workflow Optimisation.

Our CorrespondencePlus™ Programme trains and supports Practice administration staff to read, code and distribute incoming clinical correspondence according to protocols determined by the GP.  Typically, up to 80% of the correspondence normally seen by the GP can better be dealt with by another member of the Practice team, thus reducing the amount of unnecessary paperwork placed in front of the doctor.

A trained Admin team can free up an average of 45 minutes per GP per day, enabling them to increase the number of patients seen.

Why DNA Insight?

DNA Insight is the only consultancy in the UK specialising exclusively in supporting CCGs and GP Practices to implement NHS England’s GP Forward View Strategy and the Long Term Plan. We focus on helping Practices to introduce and successfully implement four of the ten High Impact Actions:  Social Prescribing, Care Navigation & Active Signposting, Correspondence Management & Workflow Optimisation and Reducing Missed Appointments.

Our experienced and accredited consultants draw on evidence-based research from the field of Behavioural Science and techniques from Neuro-Linguistic Programming to identify highly effective techniques that are easy to understand and apply. In the case of reducing Missed Appointments, the addition of just two words by the Receptionist to the normal flow of a telephone booking can reduce missed appointments by 6.4%. By combining several of these powerful techniques missed appointments can be reduced by up to 31%.

We recognise that each GP Practice is unique in its staffing structure and in the pressures it faces, both internally and externally. In close collaboration with Practice Managers we therefore customise each of our programmes; ReceptionPlus™ for Active Signposting (non-medical telephone triage), CorrespondencePlus™ for the Management of Medical Correspondence and SocialPrescriberPlus™ for Social Prescribers and Link Workers, to the needs of each CCG, PCN, Practice or CVS organisation. This maximises the chances of success, whilst being sensitive to the stress and pressures faced by staff who are already working to capacity.

For an introductory discussion about how we could help you to implement any of these programmes, please call us on 0800 978 8323 or complete the ‘Contact Us’ form at the bottom of the page and we will be pleased to call you back.

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Insight articles contain what we hope are insightful commentaries on Social Prescribing, Active Signposting & Care Navigation, Management of Clinical Correspondence & Workflow Optimisation, Reducing Missed Appointments and Quality Improvement. 

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